Returns and Refunds Policy

At Nayoure, we strive to provide you with high-quality natural well-being products. However, we understand that there may be occasions where you need to return or seek a refund for your purchase. This Returns and Refunds Policy outlines our procedures for handling returns and issuing refunds.

1. Eligibility for Returns:

1.1 Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 3 days of receiving your order to initiate a return or exchange. We may require photographic evidence of the defect or damage to process your request.

1.2 Incorrect Items: If you receive an incorrect item in your order, please notify us within 3 days of receiving your order, and we will arrange for the correct item to be shipped to you or provide a refund.

1.3 Unsatisfactory Products: If you are unsatisfied with your purchase for any reason other than defect or damage, you may return the product within 3 days of receipt for a refund or exchange. Please note that the product must be unopened, unused, and in its original packaging to be eligible for return.

2. Return Process:

2.1 Contact Us: To initiate a return, please contact our customer service team at [contact email] with your order number and details of the item(s) you wish to return. We will provide you with further instructions on how to proceed with the return.

2.2 Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions on where to send the product(s) for return.

2.3 Return Shipping: You will be responsible for the cost of return shipping unless the return is due to a defect, damage, or error on our part. We recommend using a trackable shipping service to ensure that your return reaches us safely.

3. Refund Process:

3.1 Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 15 business days for the refund to be processed and credited back to your account after we have received and inspected the returned item(s).

3.2 Partial Refunds: In some cases, partial refunds may be granted for products that are returned opened, used, or not in their original condition, subject to inspection and assessment by our team.

4. Exclusions:

4.1 Final Sale Items: Certain products may be designated as final sale and are not eligible for return or refund unless defective or damaged upon receipt.

4.2 Gift Cards: Gift cards are non-refundable and cannot be returned or exchanged for cash.

5. Contact Us:

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at nayoure99@gmail.com. Our customer service team is here to assist you with any inquiries or assistance you may need.

6. Changes to This Policy:

We reserve the right to update or modify this Returns and Refunds Policy at any time. Any changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically for any updates.

By making a purchase from Nayoure, you agree to comply with the terms outlined in this Returns and Refunds Policy.

This Returns and Refunds Policy was last updated on 26-02-2024.